One stormy night an elderly man and his wife entered the lobby of a small hotel in Philadelphia, USA trying to get out of the rain . They approached the front desk in order to get some shelter for the night.
“Could you possibly give us a room here?” – the husband asked. The clerk gave a broad smile , looked at the couple and explained that it was unfortunate that there were three simultaneous conventions in town. “All of our rooms are taken,” the clerk said. “ But I can’t send a nice couple like you out into the rain at one o’clock in the morning. Would you perhaps be willing to sleep in my room? It’s not exactly a suite, but it will be good enough to make you folks comfortable for the night.” When the couple declined, the young man insisted . “Don’t worry about me, I shall be fine.” the clerk told them. So the couple agreed.
As he paid his bill the next morning, the elderly man appreciated the kindness of the clerk and said to the clerk, “You deserve to be the kind of manager who should be the boss of the best hotel in town. Maybe someday I’ll build one for you.” The clerk looked at them and smiled. The three of them had a good laugh. As they drove away, the elderly couple agreed that the helpful clerk was indeed an exceptional manager.
Two years passed. The clerk had almost forgotten the incident when he received a letter from the old man. It recalled that stormy night and enclosed a round-trip ticket to New York, asking the young man to pay them a visit. The old man met him in New York, and led him to the corner of Fifth Avenue and 34th Street. He then pointed to a great new building there, a pale reddish stone, with imposing elevation and watchtowers thrusting up to the sky.
“That,” said the older man, “is the hotel I have just built for you to manage.” “You must be joking.” – the young man said. “I can assure you I am not.” – said the older man, a sly smile playing around his mouth. The older man’s name was William Waldorf-Aster, and that magnificent structure was the original Waldorf-Astoria Hotel. The young clerk who became its first manager was George C. Boldt. This young clerk never foresaw that a single act of kindness would catapult him to become manager of one of the world’s most glamorous hotels.
Be kind to everybody. It will enrich you multi fold in the long run.